Terms and shipping

Last updated 7 October 2026

1. Who you are buying from

The website supaferments.com and any ordering channel linked from it (together, the "Website") are owned and operated by SUPA Enterprises ("SUPA", "we", "us", "our").

  • Place of business: Flat No. 1204, Tower M7, Smart City Golf Homes, Plot No. 2, Sector 4, Greater Noida, Gautam Buddh Nagar, Uttar Pradesh 201301
  • GSTIN: 09AGBFS1921M1ZQ
  • FSSAI Licence No.: 12726055001288
  • Country of origin of all products: India
  • Customer care: supaferments@gmail.com, or WhatsApp +91 87430 22669

2. Acceptance of these terms

These terms, together with our Privacy policy, govern your use of the Website and every purchase from SUPA. By using the Website, messaging us to order, or paying for an order, you agree to them. If you do not agree, please do not use the Website or buy from us. These terms are an electronic record under the Information Technology Act, 2000 and require no signature.

You must be at least 18 years old and able to enter into a binding contract under Indian law to buy from us. If you are under 18, a parent or lawful guardian must place the order and accept these terms on your behalf.

We may change these terms at any time, in our sole discretion, by posting an updated version on this page. The terms in force when you confirm an order apply to that order.

3. How an order works

Tapping Buy opens our checkout, which is hosted by Razorpay Software Private Limited on a razorpay.com address. Choose what you would like, enter your delivery address and pincode, and pay there. Placing an order is an offer to buy, not a confirmed sale. A contract is formed only when we confirm your payment has been received and your order accepted.

We may decline, limit or cancel any order, in whole or in part, at any time before dispatch and for any reason, including stock availability, pricing or description errors, an undeliverable pincode, suspected fraud, resale or bulk buying, or a breach of these terms. If we cancel an order you have paid for, we will refund the amount paid for the cancelled part, and that refund is your only remedy.

4. Prices

  • Every sauce is ₹300 for a 150 ml bottle, unless stated otherwise.
  • Prices are in Indian Rupees and inclusive of applicable taxes.
  • Shipping is a flat ₹70 per order, anywhere in India, and is shown as a separate line at checkout. The six bottle double crew ships free.
  • We may change prices, offers and shipping charges at any time without notice. The prices shown at checkout when you pay apply to your order.
  • If a price or description is clearly wrong, we are not bound by it. We will tell you the correct price, and you can either accept it or cancel for a full refund.

5. Payment

Payment is taken on a checkout page hosted by Razorpay, our payment gateway, on a razorpay.com address. Full payment is required before dispatch. This website itself takes no payment and never asks for card or UPI details, and we never see or store your card, UPI or banking credentials. Only pay through the checkout reached from a Buy button on this website, or through a payment link we send from our official WhatsApp number above. We are not responsible for money paid to any other account, number or link.

6. Shipping and delivery

  • We ship to serviceable pincodes across India.
  • Shipping is a flat ₹70 per order, anywhere in India, whatever you order. It is shown as a separate line at checkout before you pay.
  • The six bottle double crew ships free, anywhere in India. It is ordered through its own checkout page, which carries no shipping charge.
  • Orders are usually dispatched within 2 to 4 business days of payment. We share tracking details on WhatsApp once the parcel is handed to the courier.
  • Delivery timelines are estimates, not guarantees. We are not liable for delays caused by the courier, weather, strikes, holidays, government action, remote locations or other events beyond our control.
  • Please check your address, pincode and phone number carefully. We deliver only to the address you give when ordering, and cannot redirect a parcel once it has been dispatched.
  • If delivery fails because of an incorrect or incomplete address, an unreachable phone number, nobody being available, premises being locked, or the parcel being refused for any reason other than visible damage, the order is treated as fulfilled. If the parcel is returned to us, we may reship it once you pay the shipping again, or refund the product price less shipping in both directions and any product that is no longer fit for resale.
  • Ownership and risk in the products pass to you on delivery, including delivery to a security guard, reception, neighbour or other person at the address or as you instruct.

7. Damaged, leaking or wrong deliveries

Glass travels a long way. If a bottle arrives broken, leaking or is not what you ordered, message us on WhatsApp within 48 hours of delivery, as shown in the courier's tracking record. Include your order details and clear photos of the outer parcel, the shipping label and the affected bottle. We may also ask for an unboxing video. Please keep the parcel and packaging until your claim is settled.

Once we have verified the claim, we will, at our choice, send a replacement for the affected bottle or refund its price. Claims made after 48 hours, or without the evidence above, may be declined. Do not send products back to us unless we ask you to.

8. Cancellations, returns and refunds

  • You can cancel any time before we dispatch, and anything already paid is refunded in full. Orders cannot be cancelled after dispatch.
  • Our products are food and are perishable once opened. We do not accept returns or exchanges, including for change of mind or personal taste, except for damaged or wrong deliveries under section 7, or a manufacturing defect in a sealed bottle reported within 48 hours of delivery.
  • Approved refunds are made to the original payment method, or to a bank or UPI account you name, within 7 business days of approval. The time your bank takes to credit it is outside our control.

9. Products, heat and allergens

  • Our sauces are fermented from natural ingredients. Colour, texture, heat and flavour may vary between batches, and some separation is normal. None of this is a defect.
  • Product images are illustrative. The label on the bottle is the authoritative source for ingredients, allergens, nutrition, net quantity and best before date.
  • These are hot sauces. Heat ratings are indicative, not exact. Use with care, keep away from eyes and out of reach of children, and wash your hands after handling. Consult a doctor before eating if you have a medical condition, allergy or sensitivity, or are pregnant.
  • It is your responsibility to read the label before eating. We are not liable for allergic or other reactions to ingredients disclosed on the label or on the Website.
  • Shake well before use. Refrigerate after opening and consume before the best before date. We are not responsible for products that have been stored or handled contrary to these instructions after delivery.
  • Products are sold for personal consumption only and may not be resold without our written consent.

10. Use of the Website

You agree not to misuse the Website or our channels, including by placing false or fraudulent orders, impersonating anyone, sending unlawful or abusive content, copying or scraping the Website, or interfering with its security or operation. We may block or refuse service to anyone who does.

All content on the Website, including the SUPA name, logos, product names, label artwork, photographs, videos, text and design, belongs to SUPA or its licensors and is protected by intellectual property law. You may not copy, reproduce or use it for any commercial purpose without our written consent.

Anything you send us, including reviews, feedback, suggestions, photos and videos, may be used by us without restriction or payment, as described in our Privacy policy.

The Website and its content are provided "as is" and "as available". We do not guarantee that it will be uninterrupted, error-free or free of viruses, and information on it may change without notice.

11. Limitation of liability

To the maximum extent permitted by law, SUPA, its partners, employees and agents are not liable for any indirect, incidental, special, consequential, exemplary or punitive loss or damage, or for any loss of profit, revenue, data, goodwill or opportunity, arising out of or in connection with the Website, these terms or any product, whether in contract, tort (including negligence) or otherwise, even if we were told it was possible. Our total liability to you for all claims relating to an order is limited to the amount you actually paid us for that order.

12. Indemnity

You agree to indemnify and hold harmless SUPA, its partners, employees and agents against any claim, loss, liability, damage, cost or expense, including reasonable legal fees, arising out of your breach of these terms, your misuse of the Website or our products, or your violation of any law or the rights of any third party.

13. Force majeure

We are not responsible for any failure or delay in performing our obligations caused by events beyond our reasonable control, including natural disasters, floods, heavy rain, fire, epidemics, lockdowns, strikes, bandhs, riots, war, government action, courier or network failures, and shortages of raw materials. In such cases we may delay, reschedule or cancel an order, and refund any amount paid for undelivered products.

14. Governing law and disputes

These terms are governed by the laws of India. Any dispute arising out of or in connection with them or any order will first be referred to our Grievance Officer. If it is not resolved within 30 days, it will be referred to arbitration by a sole arbitrator appointed jointly by you and SUPA, under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration will be Gautam Buddh Nagar, Uttar Pradesh, and proceedings will be in English. Subject to this, the courts at Gautam Buddh Nagar, Uttar Pradesh have exclusive jurisdiction. Nothing in these terms limits any right you have under the Consumer Protection Act, 2019 that cannot be excluded by agreement.

15. Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000 and the rules made under it, our Grievance Officer is:

Arnab Sengupta
Grievance Officer, SUPA Enterprises
Flat No. 1204, Tower M7, Smart City Golf Homes, Plot No. 2, Sector 4, Greater Noida, Gautam Buddh Nagar, Uttar Pradesh 201301
Email: supaferments@gmail.com
Phone: +91 89291 43243
Hours: Monday to Saturday, 10:00 to 18:00, excluding public holidays

We will acknowledge your complaint within 48 hours and aim to resolve it within one month of receiving it.

16. General

These terms and our Privacy policy are the entire agreement between you and SUPA about their subject. If any part of them is found invalid or unenforceable, the rest remains in force. If we do not enforce a right, we have not waived it. You may not transfer your rights under these terms. We may transfer ours to any successor to our business.